As part of its comprehensive Consumer Brand Metrics program, Technomic asked consumers to rate more than 120 leading U.S. restaurant chains on more than 60 different attributes. The attributes capture the consumer experience from every angle, from the quality of the food to the overall brand reputation. The ongoing study records almost 100,000 consumer visits annually.

"It's important to point out that it's the consumers who rated the chains and selected the winners," said Darren Tristano, president of Technomic. "In essence, the award is from the customers themselves."

Based on analysis of consumer ratings in four key areas, Technomic has determined the winners of the 2016 Chain Restaurant Consumers' Choice Awards:

FOOD QUALITY

Quick Service
Papa Murphy's Take 'N' Bake Pizza

Fast Casual
Firehouse Subs

Full service
Bonefish Grill

INTENT TO RETURN

Quick Service
In-N-Out Burger

Fast Casual
Rubio's

Full service
Cheddars Scratch Kitchen

PROVIDES VALUE THROUGH SERVICE

Quick Service
Chick-fil-A

Fast Casual
Jimmy John's Gourmet Sandwiches

Full service
Cracker Barrel Old Country Store

SOCIAL RESPONSIBLE

Quick Service
Ben & Jerry's

Fast Casual
Chipotle Mexican Grill

Full service
Seasons 52